A Spirit Airlines A gate agent was recorded ‘maliciously’ throwing items from a passenger’s luggage into the bin, and now the company is apologizing for the embarrassing act.
The employee, who was working under a vendor contract, was caught on camera at Louis Armstrong New Orleans International Airport and appeared to be looking through the bag before pocketing some items and discarding others, according to CBS news.
Passenger Fights With Gate Agent Before Accidentally Leaving Bag
The passenger, Keyonne Brooksobtained the video from Spirit and said the worker intentionally and “maliciously” threw the passenger’s belongings into the trash.
“He threw it, maliciously,” Brooks said.
Brookes added that he and the gate agent in question had a minor disagreement over fate before he left. He did ask for a manager, but he had to get on his plane before getting there.
He also accidentally left his carryon bag at the ticket counter last Feb. 19, as he was returning home to Los Angeles after attending a funeral.
Brooks eventually filed a lost-and-found claim, but the bag never turned up, the outlet reports. He then tried to put in a public records request at the airport for CCTV footage at the gate.
“I had the guts that something had gone wrong,” Brooks said.
Employee Pockets Several Items, Victim Doesn’t Know If It’s Her Jewelry Or Crystals”
And surveillance video proved his instincts right. Brooks said you can see an employee walking over to her bag where she left it on the side of the gate desk.
The unnamed worker then brought it behind the counter. He waited a few minutes until all the passengers had boarded his flight, before taking the bag to a nearby seat where he began shooting at it and “put a few things in his pocket.
Brooks said she didn’t know if he took her “jewelry or her crystals.”
“I noticed that he was putting something in his pocket. I don’t know if that’s my jewelry or my crystals,” Brooks said.
CONNECTION: What?! Mother-Daughter Duo Fights Spirit Airlines Employees Over Baggage Fees (WATCH)
Victim Also Has Life-Saving Medicine In Bag, Throwing Entire Job Script In Trash
He added that he was also carrying life-saving medicine in the bag, according to the outlet.
The employee can be seen walking towards a trash can as several other co-workers join him. He opened a pill bottle before dumping it all in the trash.
Meanwhile, his co-worker seems to be laughing while taking cellphone video of the scene.
The gate agent in question eventually threw the entire bag and its contents in the trash and left as if nothing had happened.
“My heart just broke because for instance there was a family heirloom in there. If they don’t find the garbage bag full, I can’t get it back,” Brooks said.
Brooks has since contacted the airlines and provided them with CCTV video. In the end, Spirit refunded him the cost of the flight, however, he does not believe this is the first time the employee has mistreated people’s luggage.
Airline passenger captures video of Spirit Airlines gate agent going through bag she left behind, tossing medication and jewelry in trashhttps://t.co/3saN2cBPZR
— KCAL News (@kcalnews) March 9, 2023
“If this happened to me and I got the video footage, how many other people has this happened to?” Brooks said.
Vendor Says It Speeds Up Payment For All Items In Bag, But Also Requests Receipts
Spirit also confirmed that contract workers have been suspended while authorities conduct an investigation. The vendor added that it would expedite payment for all items in Brook’s luggage, KCAL News reports
Complicating the matter of payment was the fact that the vendor asked him for receipts, which he did not have for jewelry and family heirlooms.
In a statement Spirit Airlines sent to KCAL News, the company said it is “committed to treating all guests with respect.”
“We are aware of this matter, and our vendor suspended four of their employees at Louis Armstrong New Orleans International Airport (MSY) pending an investigation into the matter. Spirit Airlines is committed to treating all Guests with respect and delivering high-quality service, and we will take appropriate action as necessary following the completion of the vendor’s investigation.
The statement continued: “Spirit has already issued a refund for the flight on February 23, and the vendor is expediting the compensation for the items.”